I got help here writing a letter to my GP before, and it worked really well. So I hoped to get more help writing another one. The issue this time is that the GP surgery has a pharmacy next door. When I fill out a repeat prescription request, the GP surgery electronically sends it to the pharmacy next door for them to fill.

That pharmacy is awful and I have non-stop issues with them, from giving me the wrong meds, items missing, unable to get items, the pharmacists being really rude to me (like having a go at me about how much my meds cost and blaming me when they give me the wrong things). They also have an annoying new system now where they put your bag of meds into a vending machine and send you a code and you have to use the code to retrieve your items.

Except they never send me the code and then when I ask them to get my items out they rudely tell me off for not using the code they haven’t even sent me. The vending machine is supposed to be so that you can collect your meds even when the pharmacy is closed, but if I do that and a med is wrong and I take it back to be changed, the rude people tell me off for this because now it has to be thrown away as I took it home, and it’s a waste of money. So this defeats the purpose of the vending machine as I always have to get my items when it’s open anyway so I can hand back any wrong items right there.

Dealing with this pharmacy is a stressful nightmare. On multiple occasions I have told the GP surgery to stop sending my prescriptions there electronically, that I want a paper prescription that I can take to a different pharmacy. Sometimes they give me the paper but most times they forget and send it across anyway.

Another issue is that they always prescribe me a 2 month supply of thyroxine, but only one month of everything else. What’s the point, I still have to deal with this every month. It would be more convenient to get a 2 month supply of everything so i only have to deal with this 6 times a year instead of 12.

I thought writing a letter to the GP surgery about this might work like it did with the previous issues. The things I want them to do are these:

  1. permanently unlink me from their pharmacy so that my items can never be sent there electronically.
  2. Always give me paper prescriptions to be collected from the GP surgery.
  3. Get a 2 month supply of everything each month, not just thyroxine.
  4. make sure all of this is permanent so I don’t keep having this issue over and over, with them continually forgetting my wishes and sending my scripts over to the useless pharmacy like they do now.

Can someone help me write this effectively?