Hi! The Oxygen 16 OTA rendered the touchscreen on my 12 Pro unusable and it took weeks to qualify me for repair return, then their service contractor had the phone for a month without communication, then they shipped it back without packing material in a smashed box left outdoors in double-digit-below-zero weather without labeling warning not to do that, and they had removed and retained the SIM tray rendering the phone inoperable in any event. I had to buy a third party SIM tray, then mine arrived back from them after weeks of numerous unanswered emails, followed by an offer of a $10 gift voucher. On balance, entirely awful experience.

I live in a remote, rural area where being without reliable communication is death-defying.

That was about three weeks ago and now the same thing is happening: the touchscreen is becoming unresponsive. I can turn the display off but it only comes on after random number of attempts. I could shut down to bootloader (I think? I get that confused with Recovery. It’s the one with language selection.) but then I can’t get it to properly reboot because that too requires a tap.

When I can get it to reboot the touchscreen sometimes works fine for awhile (a shrinking while). But sometimes not. Attempting to reboot is taking up a large part of my day.

Thinking of a Pixel 10; any thoughts?

Any strongly-held suggestions, particularly on my backup/restore options, going to a different phone?

Very sad to leave OnePlus. We have had several. I feel they owe me a new phone. I’d be happy with a reconditioned 12 or up, if it just worked. But I am not envisioning that likelihood.