GuyNoIRQ@infosec.pub to Tech Support Memes@lemmy.ca · 2 years agoUsers just want empathyinfosec.pubimagemessage-square3fedilinkarrow-up145arrow-down10
arrow-up145arrow-down1imageUsers just want empathyinfosec.pubGuyNoIRQ@infosec.pub to Tech Support Memes@lemmy.ca · 2 years agomessage-square3fedilink
minus-squareBloodForTheBloodGod@lemmy.calinkfedilinkEnglisharrow-up3·2 years agoMaking users feel like you empathize with a frustrating situation is actually a huge help when you need their cooperation to solve the problem in front of you.
Making users feel like you empathize with a frustrating situation is actually a huge help when you need their cooperation to solve the problem in front of you.