• Whats_your_reasoning@lemmy.world
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    19 hours ago

    Yeah, because the main thing keeping me from eating at Burger King is whether or not the employees greet me and use “please” and “thank you.” That’s the hard line they keep failing, absolutely.

    I get the strong impression the company already sunk costs into AI (as so many others did) and this was just an idea brought up to justify it retroactively.

  • RememberTheApollo_@lemmy.world
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    19 hours ago

    Corporations suck. They give people shitty jobs at shitty pay with shitty schedules with the knowledge that the people taking those jobs have few choices so they can be controlled, and the corporations control them as hard as they can. From how they dress to how they speak to not letting people sit for the duration of their shift.

  • Dicska@lemmy.world
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    1 day ago

    As someone with experience in hospitality: you know what? Use it. But not on the staff, but on the customer. +15% price and fat tips automatically if they don’t say either. God, I hate rude people.

  • 0li0li@lemmy.world
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    2 days ago

    Great call management, that’ll make your food taste better.

    Seriously, that’s the easiest fast food chain boycott.

    • zewm@lemmy.world
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      2 days ago

      I literally have not stepped inside of a BK in over 10 years. Not for ethical or boycott reasons. I just got tired of having stomach pain every time I ate there. They have the worst food of any restaurant fast or not. Their fries left a weird waxy dry taste in my mouth and their “burgers” felt like a stack of wet paper towels.

      How people can still eat there is mind boggling.

      • 0li0li@lemmy.world
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        1 day ago

        I liked their fried fries tbh, not that they were that great but I enjoyed them. Otherwise, it felt like the cheapest fast food out there.

        Same, I’ve been once maybe 10 years ago, and it confirmed that going to A&W is always the right call :)

  • rafoix@lemmy.zip
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    2 days ago

    Why not just have the AI say please and thank you at every possible opportunity on a loudspeaker?

    • ThePantser@sh.itjust.works
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      2 days ago

      If an AI can scam old people out of their retirement I dont understand how the drive through attendant isn’t just replaced with an AI yet. I know easy to trick and all that but that’s the one job most people hate at fast food. Add like 5 speakers so people can place 5 orders at once and then have the person go to work making food instead of taking orders.

        • eatCasserole@lemmy.worldM
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          2 days ago

          I saw a story recently where a guy spent some time with a customer service chatbot, and ended up convincing it to give him 80% off, and then ordered like $6000 of stuff.

          LLMs just don’t produce reliable/predictable output, it’s much easier for the user to get them to go off the rails.

          • Kairos@lemmy.today
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            12 hours ago

            Aren’t there also tons of studies and math that show/prove they cant differentiate between instructions (e.g. from the company) vs data (e.g. that guy’s messages)?

            • eatCasserole@lemmy.worldM
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              8 hours ago

              Yes, I believe that is the case.

              Of course in any other application, keeping instructions and data separate is very important. Like an SQL injection attack is when you’re able to sneak instructions in where data is supposed to go, and then you can just delete the entire database, if you want. But with LLMs the distinction doesn’t exist.

      • greenskye@lemmy.zip
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        2 days ago

        McDonald’s briefly had an AI run their drive thru. Apparently it got a lot of complaints, but honestly it massively improved my local McDonald’s order accuracy and speed. It was significantly better than the extremely shitty employees they normally have working the line.

        • Rivalarrival@lemmy.today
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          2 days ago

          Taco Bell had it, too. I have never actually completed a purchase with an AI.

          Years ago, I adopted a personal policy of driving off as soon as a restaurant attempted to upsell. The Taco Bell AI always attempted to upsell me. 100% reliable on that offensive behavior. But what really and truly pissed me off was that even if I told it “No” or remained silent to its query, it always added the item to my order.

          I’m happy to tank their KPIs as “reward” for their AI bullshit.

    • quick_snail@feddit.nl
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      1 day ago

      Because AI is more likely to say “fuck you” and then rant about how the Holocaust wasn’t real.

    • scops@reddthat.com
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      2 days ago

      Taco Bell has already automated the drive though orders at a number of locations. The staff still have to listen to the conversation to make sure the AI agent doesn’t go off the rails. I bet they’ve got some fun stories

      • brbposting@sh.itjust.works
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        1 day ago

        Walking past a Taco Bell it seems someone competent implemented the system—seems to understand people just as well as the best software I’m aware of can.